Renoraa 30-Day Refund Policy

At Renoraa, we want you to be completely satisfied with your purchase. If there is an issue with your order, we're here to help.

Please read the following Refund Policy carefully before making a purchase.

1. 30-Day Refund Window

Renoraa offers a 30-day refund window for eligible purchases.

If you believe you are eligible for a refund, you must contact us within 30 days of the date your order was delivered.

Refund requests submitted after the 30-day period may not be accepted.

To request a refund, please contact:

Email: renoraa.support@gmail.com

Please include your order number, the email address used to place your order, and a clear description of the reason for your refund request.

2. Renoraa Does Not Offer Returns

Renoraa does not offer standard product returns or exchanges.

This means we do not accept products back simply because you have changed your mind, ordered the wrong product, selected the wrong size or colour, or no longer want the item.

Instead, where a refund is available under this policy, Renoraa will assess your request and determine whether you are eligible for a refund.

We may request photographs, videos, or other information to help us assess your request.

3. Eligible Refunds

You may be eligible for a refund where your order meets the requirements of this policy.

Examples of circumstances where a refund may be considered include:

• Your order arrived damaged.
• You received the wrong product.
• You received an incorrect quantity of products.
• Your product arrived with a manufacturing defect.
• Your product is materially different from the product description provided at the time of purchase.
• Your order was significantly damaged during delivery.
• There is another issue with your order that means the product does not meet the applicable requirements.

Refund eligibility will be assessed on a case-by-case basis.

4. Change-of-Mind Purchases

Renoraa does not provide refunds for change-of-mind purchases.

This includes situations where you:

• Simply no longer want the product.
• Ordered the wrong product.
• Ordered the wrong size or colour.
• Changed your mind after placing your order.
• Purchased the product elsewhere.
• Decided the product is no longer suitable for your personal preferences.

Please carefully review your order before completing your purchase.

5. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, faulty, or is not the product you ordered, please contact us as soon as reasonably possible.

Please email renoraa.support@gmail.com with:

• Your full name
• Order number
• Date of purchase
• A description of the issue
• Clear photographs or videos showing the issue, where applicable

Our team will review your request and may ask for additional information before determining the appropriate resolution.

Depending on the circumstances, this may include a refund or another appropriate resolution.

6. Refund Approval

Submitting a refund request does not automatically guarantee that a refund will be issued.

Once your request has been received, Renoraa will review the information provided and determine whether the request meets the requirements of this policy.

If your refund is approved, we will confirm this by email and provide information regarding the refund.

If your request is not approved, we will explain the reason where appropriate.

7. Refund Method

Approved refunds will generally be issued to the original payment method used to place the order.

The time it takes for the refunded amount to appear in your account may depend on your bank, card provider, payment processor, or other financial institution.

Renoraa cannot control processing times imposed by third-party payment providers.

8. Promotional Items and Discounts

If you purchased a product using a promotional discount, sale price, coupon code, or other offer, any approved refund will generally be based on the actual amount paid for the product, rather than the original full-price amount.

Where multiple products were purchased as part of a bundle or promotional offer, additional terms may apply.

9. Refund Request Process

To request a refund, please follow these steps:

Step 1: Email renoraa.support@gmail.com within 30 days of receiving your order.

Step 2: Include your order number and the email address used when placing your order.

Step 3: Explain the reason for your refund request.

Step 4: Provide photographs, videos, or other evidence if requested or if it helps demonstrate the issue.

Step 5: Allow our team reasonable time to review your request.

We will contact you by email once your request has been reviewed.

10. Contact Us

If you have any questions regarding this Refund Policy or believe you may be eligible for a refund, please contact our support team:

Renoraa Customer Support
Email: renoraa.support@gmail.com

Our team will review your refund request and get back to you as soon as possible.

Renoraa reserves the right to update this Refund Policy from time to time. The latest version published on our website will apply to purchases made after the policy's effective date.